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DUE TO HIGH DEMAND, YOU MAY EXPERIENCE A 24H-48H DELIVERY DELAY
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Terms and conditions

1. INTRODUCTION

Please read these terms of sale carefully. You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

2. INTERPRETATION

In these terms of sale, “we”, “us” and “our” means Onepiece and "you" means our customer or potential customer for products (and "your" will be construed accordingly).

The Onepiece entity responsible for your purchases on our website and the processing of your personal data will depend on how you interact with our site and where you are located in the world.

Local Onepiece entities are as follows: UK & Australia: Onepiece Jump In Limited US & Canada: Onepiece America LLC All other countries: Onepiece Jump In AS

3. ORDER PROCESS

The advertising of products on our website constitutes an "invitation to treat"; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below. In order to enter into a contract to purchase products from us, you will need to take the following steps: You must add the products you wish to purchase to your shopping cart, and then proceed to the checkout. You will choose the appropriate payment provider who will handle your payment. You must select your preferred method of delivery. You have the option to opt in to receive our weekly newsletters, giving you access to exclusive offers and new product details. You can easily cancel the subscription at any time by using the unsubscribe link at the bottom of our newsletters. We will never sell any of your personal information to any third parties. We keep all our data safe and secure. You must confirm your order and your consent to these terms of sale. The only languages in which we provide these terms of sale are English, German and French. Before you place your order, you will have the opportunity of identifying whether you have made any input errors by viewing the order on the summary page. You may correct those input errors before placing your order by clicking ‘change’. Once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order. We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

4. PRICE AND PAYMENT

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product. In addition to the price of the products, you will/may have to pay a delivery charge, which will be as stated when you pay for the product. Prices do not include: taxes, duties, import fees charged by your local government, service, payment or delivery charges depending on country. Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. The prices on the website include all value added taxes (where applicable). Prices for products are liable to change at any time, but changes will not affect contracts that have come into force.

5. YOUR WARRANTIES

You warrant to us that: You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale The information provided in your order is accurate and complete You will be able to accept delivery of the products You are a resident in the country within which you choose to receive your order You are at least 18 years of age

6. DELIVERY POLICY

We will arrange for the products to be delivered to the address for delivery indicated in your order. We will use reasonable endeavors to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 5 working days of the date of our order confirmation (if not a pre-order). However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances, all deliveries of products will be dispatched within 14 working days of receipt of payment and the date of our order confirmation.

7. RISK AND OWNERSHIP

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon delivery of the products and receipt by us of full payment of all sums due in respect of the products (including delivery charges). We will be entitled to recover payment for the products even where ownership has not been passed to you.

8. "COOLING OFF" PERIOD

Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant product or products (subject to the limitations set out below). In order to cancel a contract in this way, you must give us written notice of cancellation. You will not have any such right insofar as a contract relates to: The supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control The supply of newspapers, periodicals or magazines The supply of goods made to your specifications or clearly personalised The supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them, including labels and packaging. If you cancel a contract on this basis, you will be refunded in full (not including the cost of sending the products to you, or returning to us). We do not refund the original shipping in most countries. However, you will be responsible for paying the cost of returning the product to us. If there is something wrong with the product we will cover it, but you need to get this approved, so send us an email to support@onepiece.com. If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

9. STATUTORY RIGHTS

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

10. REFUNDS

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event within 30 days of the day we received your valid notice of cancellation.

Returns and refund policy

We offer 90 day of returns on all products. The product needs to be returned in its original condition, unused, and with all hangtags still on.

  • Within the first 30 days of the return period you can return an unused product for a full refund.
  • If you miss the deadline of 30 days and do not qualify for a cash refund, we offer return of the product(s) in exchange for a voucher for an extended return period of 60 days.
  • After 90 days we do not accept any returns for voucher or refund.

Costs and risks associated with the returns will be born by the customer. Upon registration of a return through our return portal [link], you will be provided a prepaid return label.
The cost of return freight will be deducted from your refund.
If you qualify for a refund we will process it as soon as possible, and in any event within 30 days after we have received the product at our warehouse.
Please see more information about returns and refunds in our Customer Care Area

11. LIMITATIONS AND EXCLUSIONS OF LIABILITY

Nothing in the terms of sale will: Limit or exclude the liability of a party for death or personal injury resulting from negligence Limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party Limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987 (delete) Limit any liability of a party in any way that is not permitted under applicable law Exclude any liability of a party that may not be excluded under applicable law Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale. The limitations and exclusions of liability set out in this Section and elsewhere in the terms of sale are subject to the preceding paragraph and govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control. We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

12. GENERAL TERMS & PRIVACY POLICY

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy. Use of our website will be subject to our website terms of use. Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you. If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted. No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale. You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time providing such action does not serve to reduce the guarantees benefiting you under these terms of sale. Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract. Subject to the first paragraph of Section 12: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website. These terms of sale will be governed by and construed in accordance with applicable laws, and the Onepiece entity responsible for your sale will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

Marketing Consent

We will send you marketing messages to keep you aware of what we are up to and to help you find our latest products and promotions. How to stop marketing messages from onepiece.com

You have the following options:

Emails: You can click on the ‘unsubscribe’ link in any marketing email you receive, and this will remove you from our email database. If you wish to resubscribe to our email marketing, please sign up via the email form on the footer of our website.
SMS: You can text “stop” to the number provided within the SMS communication and this will unsubscribe you from SMS messaging.
Any method of Marketing: You can contact our Customer Care team and request removal. Once you do this, we will update our records to ensure that you do not receive further marketing messages.

Please note that it may take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request. Also note that opting out of marketing messages will not stop service communications, such as order updates.

13. DISCLAIMERS

This website is intended for promotional and advertising purposes and you can use it only for private, personal and non-commercial use. The website may contain links to other websites which are not under our control. These terms and conditions are to be intended only for this website. We (or our employees, officers, directors and shareholders) shall not be deemed responsible for the contents or the non security of said third websites or for viruses or other negative consequences arising from the visit of those third websites. This website is provided "as is" and we make no warranties of the absence of malicious programs (such as viruses, malware, bugs, Trojan, etc.). We definitely encourage you to install one or more antivirus programs to protect your computer. We (or our employees, officers, directors and shareholders) shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this website. We do not represent or warrant that the information contained in this website is accurate and complete. If the law currently in force does not allow the exclusion of implied warranties, the cases of warranties’ exclusions set forth in this paragraph will not be applied, in whole or in part to you. This website may contain comments or images with ironical, humorous or alluring content in line with the brand message, but is in no case intended to offend anyone’s sensitivity. If you don’t appreciate them please do not visit the website. This website is not for children and if you are under 18 years of age, please exit the website or ask your parent and guardian's permission. We are opposed to human trafficking, child labor, slavery and sexual discrimination and we possess internal standards and procedures to ensure that these illegal behaviors are not incorporated into our supply chain.

14. KLARNA

In cooperation with Klarna, we offer you the following payment options:

  • Klarna Invoice (AT, DE, DK, FI, NL, NO, SE)
  • Klarna Pay in 3 (UK)
  • Klarna Pay in 4 (US)

When paying with Klarna, Your transaction and payment card details are collected by and processed by Klarna and You will agree to Klarna’s user terms and terms and conditions. Your personal data will be handled in accordance with applicable data protection laws and in accordance with the information in Klarna’s privacy statement. General information on Klarna are available here.

15. ABOUT US

Our registered office and principal trading address is: Onepiece Jump In AS, Eilert Sundts Gate 41, 0355 Oslo, Norway. Our company registration number in Norway is 995135469. Our email address is support@onepiece.com.

12.10.2020

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POLITIQUE DE CONFIDENTIALITÉ

Nous prenons très au sérieux la confidentialité des données de nos clients et nous voulons vous présenter dans ce document, comment les données personnelles que nous collectons sur notre site internet www.onepiece.fr ou sein de nos magasins, sont protégées, conservées et utilisées pour communiquer avec vous.

DANS QUEL CADRE NOUS COLLECTONS VOS DONNÉES ?

Il est important pour nous de collecter et conserver vos données dans le cadre du traitement de vos commandes et de leur envoi en bonne et dû forme. Nous collectons également vos données pour vous tenir informé de nos nouveautés produits, nos offres spéciales et nos alertes soldes. Plus nous avons d’informations personnelles vous concernant, mieux nous pouvons personnaliser les offres que nous vous envoyons par le biais de notre newsletter et faire en sorte qu’elles correspondent à votre style et intérêt.

Vous avez le contrôle total en ce qui concerne la réception des informations que nous vous communiquons, et vous pouvez à tout moment vous désinscrire de notre Newsletter avec effet immédiat.

EST-CE SÉCURISÉ ?

Oui, nous protégeons avec la plus grande attention les données que vous nous confiez. Nous utilisons un logiciel et une technologie leader sur le marché pour assurer la protection de vos données. Si nous utilisons les services d’une entreprise dite “tierce partie” ou “partenaire”, nous nous assurons qu’ils possèdent les standards de sécurité de l’industrie pour accéder à notre base de données.

COMMENT UTILISONS-NOUS VOS DONNÉES ?

Lorsque vous nous fournissez vos informations personnelles, vous pouvez être sûr qu'elles seront sécurisées. Nous ne vendons aucune de vos données personnelles à des tiers - y compris votre nom, numéro de téléphone, adresse, adresse e-mail et carte de crédit / informations de paiement.

Cependant, il nous arrive de partager vos données personnelles avec les différentes catégories d’entreprise ci-dessous, dans le but de vous fournir nos services :

  • Entreprises avec qui nous travaillons pour vous faire parvenir vos commandes, comme les prestataires de services de paiement, nos entrepôts ou encore les entreprises de livraison.
  • Les prestataires de services professionnels qui nous aident à exercer notre activité comme nos partenaires publicitaires, les plateformes de technologies marketing ainsi que nos hébergeurs de site internet.

En tant que responsable du traitement des données, nous traiterons vos données personnelles de la manière suivante:

Si vous parcourez notre site Web :

  • Adresse IP
  • Comportement sur le site à des fins de marketing

Si vous souscrivez à notre newsletter :

  • Adresse email
  • Vos preferences newsletter
  • Quels sont les produits sur lesquels vous avez cliqué et/ou mis dans votre panier

Si vous avez un compte Onepiece :

  • Adresse email
  • Nom (optionnel)
  • Genre (optionnel)
  • Adresse (optionnel)
  • Numéro de téléphone (optionnel)
  • Wishlist (optionnel)
  • Cartes-cadeaux (optionnel)
  • Historique des commandes (optionnel)

Si vous passez / avez déjà placé une commande avec nous :

  • Adresse email
  • Nom complet
  • Numéro de téléphone
  • Adresse de livraison et / ou de facturation
  • Genre
  • Informations de carte de crédit (nous transmettons en toute sécurité vos données à nos partenaires de paiement, nous ne stockons pas vos informations de carte de crédit)

Si vous commandez des produits ou une carte-cadeau pour le compte d'un tiers, vous êtes tenu responsable de l'obtention de son consentement à la soumission de ses données personnelles.

PENDANT COMBIEN DE TEMPS SAUVEGARDONS-NOUS VOS DONNÉES ?

Nous conserverons vos données, utilisées à des fins de marketing direct, pour un total de cinq ans. Pour le marketing par e-mail, nous vous considérons comme un client inactif (et supprimons par la suite vos données) si vous n'avez pas ouvert d'e-mail au cours des trois dernières années. Après ces périodes, vos données personnelles seront supprimées.

Nous nous réservons le droit de sauvegarder vos données à des fins légales et fiscales pour un total de cinq ans. Vous pouvez vous retirer de notre marketing direct pendant cette période.

QU’ATTENDONS-NOUS DE VOUS ?

Pour vous assurer la sécurité maximale dans la collecte de vos données, nous vous demandons de garder votre mot de passe et autres accès à vos informations secrets. Veillez à ce que personne ne fasse de commandes à votre place quand vous êtes connecté à votre compte Onepiece et veillez à toujours vous déconnecter quand vous quittez votre session.

COMMENT PUIS-JE CHANGER LES RÉGLAGES RELATIFS À MON COMPTE?

Si vous souhaitez modifier votre adresse de livraison, votre adresse e-mail ou votre mot de passe, vous pouvez vous connecter à votre compte ici: www.onepiece.com/account. Vous pouvez également consulter l'historique de vos commandes, votre wishlist, vos cartes-cadeaux et vos comptes sociaux associés (Facebook et Google+).

Vous êtes responsable de nous fournir des informations personnelles exactes et de les mettre à jour si nécessaire.

LES COOKIES

Un cookie est un petit fichier texte enregistré sur votre ordinateur ou votre téléphone lorsque vous visitez un site Web. Si vous utilisez nos services en ligne, nous supposerons que vous acceptez l'utilisation de ce cookie.

Nous utilisons les cookies suivants quand vous visitez notre site internet:

  1. Les cookies fonctionnels du site internet - ils vous permettent de naviguer sur notre site internet et d’utiliser nos fonctionnalités suivantes comme “Ajouter au panier” et “Ajouter à la wishlist”
  2. Les cookies d’analyse du site internet - ils nous permettent de mesurer et analyser le comportement de nos clients sur notre site internet, dans le but d’améliorer les fonctionnalités et l’expérience shopping.
  3. Les cookies de préférence Clients - ils nous permettent de garder en mémoire vos préférences de navigation et d’achat sur notre site internet (cf. localisation), nous pouvons ainsi vous offrir l'expérience shopping la plus agréable possible, et rendre votre commande facile et la plus rapide possible.
  4. Les cookies publicitaires et de ciblage marketing - utilisés pour vous adresser des publicités pertinentes. Ils limitent également le nombre de fois qu’une publicité s’affiche et nous aident à mesurer l’efficacité de nos campagnes marketing.

Cliquez ici pour voir la liste complète des cookies que nous utilisons sur notre site Web.

En utilisant notre site internet, vous acceptez que Onepiece dépose ce type de cookies sur votre appareil et utilise les informations enregistrées dans le cookie pour vos futures visites. Si vous souhaitez supprimer n’importe quel cookie qui se trouve sur votre appareil, nous vous recommandons de visiter la section “Aide” de votre navigateur web. Veuillez noter que supprimer ou bloquer les cookies peut affecter votre expérience shopping, vous ne pourrez pas utiliser toutes les fonctionnalités de notre site internet et rendre votre visite et commande la plus agréable qui soit.

COMMENT JE MODIFIE MES INFORMATIONS PERSONNELLES ET MES PRÉFÉRENCES EMAILS ?

La Loi 15/1999 sur la Protection des Données à Caractère Personnel vous donne le droit d'accès à toutes données personnelles vous concernant en notre possession.

Nous avons une politique de désabonnement à notre Newsletter dite “en un clic”, ce qui signifie que dans chacune de nos communications, nous vous permettons de vous désinscrire de nos futures Newsletter Onepiece à travers un lien en bas de chaque email.

Veuillez noter cependant que certaines informations que nous vous communiquons ne vous permettent pas de vous désabonner, c’est le cas des informations intrinsèques liées à nos services. Ces informations comprennent le/les changement(s) de votre commande, et également les informations concernant vos retours et échanges.

MODIFICATIONS APPORTÉES À CETTE POLITIQUE DE CONFIDENTIALITÉ

Cette politique de confidentialité est correcte à la date du 22/05/2018

INFORMATION RELATIVE À L'ENTREPRISE

Notre adresse principale et notre Siège Social est le suivant : Onepiece Jump In AS, Eilert Sundts Gate 41, 0355 Oslo, Norway. Notre numéro d’immatriculation en Norvège est le suivant: 995135469.

Les entités locales Onepiece sont les suivantes:

  • Royaume-Uni et Australie: Onepiece Jump In Limited
  • Etats-Unis et Canada: Onepiece America LLC
  • Tous les autres pays: Onepiece Jump In AS

L'entité Onepiece responsable de vos achats sur notre site Web et du traitement de vos données personnelles dépendra de la manière dont vous interagissez avec notre site et où vous vous situez dans le monde.

CONTACTEZ-NOUS

Si vous avez une question sur notre politique de confidentialité ou toute autre demande, merci de nous contacter à l’adresse email suivante support@onepiece.com

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